ESDC Employer Contact Centre

This Contact provides employers with guidance and support for LMIA applications and managing Records of Employment (ROE) efficiently.

Key Points:

Online Support:

• Issue or update Records of Employment (ROE) via ROE Web.
• Learn how to complete ROEs and submit LMIA applications using the LMIA Online Portal.

Phone Support:

1. Availability:

• Automated Service: Available 24/7 for employer-related programs and services.
• Live Support: Available Monday to Friday, 7:00 am to 8:00 pm (Eastern Time).

2. Services Offered:

• Records of Employment (ROE):

  • Advice and guidance for issuing ROEs.
  • Ordering paper ROE forms.
  • Technical support for ROE Web.

• Registration Support: Assistance with Grants and Contributions Online Services (GCOS)

• Data Gateway Support:

  • Automated Earnings Reporting System (AERS).
  • Report on Hirings (RoH).
  • Global Talent Stream (Temporary Foreign Worker Program).
  • Work-Sharing Program.

• Program Information:

  • Temporary Foreign Worker Program (TFWP).
  • Work-Sharing Program.
  • EI Premium Reduction Program (PRP).
  • Supplemental Unemployment Benefit (SUB) Program.

3. Required Information When Calling:

• Business Number (BN) or the BN of the business you're calling about.
• Postal code associated with the BN (as registered with the Canada Revenue Agency).

4. Contact Information:

• Canada and the United States: Toll-free: 1-800-367-5693 | TTY: 1-855-881-9874.
• Outside Canada and the U.S.: 506-546-7569 (collect calls accepted).

5. Service Standards:

• Average wait time goal: Answer calls within 10 minutes.
• Current wait times available on the Service Canada website.